How do I place an order on the website?

Add items to your cart, click “Proceed to checkout.” Fill in the delivery details, select a payment method, and confirm. You can place an order with or without registration (as a guest). The process is simple and takes a few minutes.

What payment methods are available?

You can pay online with a bank card (LiqPay), cash on delivery, or by bank transfer for individuals and legal entities. You can also pay using a terminal or in-store when picking up your order.

Can I pay for my order upon delivery?

Yes, cash on delivery is available for most goods delivered by Nova Poshta or other services. A cash on delivery fee is charged by the carrier (usually 2% + 20 UAH for Nova Poshta and 2% + 10 UAH for Ukrposhta).

How can I track the status of my order?

Log in to your personal account, go to the “My Orders” section — the current status is displayed here. The status is also sent to your email or via SMS. To track your delivery, use the TTN number on the carrier's website.

Can I change or cancel my order after placing it?

Yes, if the order has not yet been shipped. Contact the manager by phone, chat bot, or email. Once shipped, it cannot be changed, but you can refuse it upon receipt.

Do you have a bonus program and how does it work?

Yes, we have a loyalty program: a personal discount is accumulated for each purchase. To receive a 3% discount, you must place your first order for an amount of 750 UAH or more. Buy more books and increase your discount: 1500 UAH — 5%, 5000 UAH — 7%, 10000 UAH — 10%, 20000 UAH — 15%). Our loyalty program is permanent, and you don't need to remember about it: the discount is automatically applied when you place an order through your personal account on the website.

How do I recover my personal account password?

On the login page, click “Forgot your password” and enter your email address. A link to reset your password will be sent to your email. The process takes a few minutes.

Can I place an order without registering?

Yes, you can place an order as a guest on the website — just enter your delivery details. Registration is not required, but it gives you access to your order history and loyalty program.

How many items are required for an order to be considered wholesale?

The Dinternal Education online store provides a convenient and efficient process for placing wholesale orders. Simply fill out a short application form, and our manager will contact you shortly to clarify the details. The minimum order that can be considered wholesale varies for different books, so please clarify this point directly with the operator.

Is it possible to receive an invoice for legal entities?

Yes, for cashless payments, a full set of documents is provided: invoice, delivery note. Please provide your company details during checkout or contact the manager.

Can I purchase a book in PDF or EPUB format?

At the Dinternal Education store, you can purchase access codes for online work. We do not currently sell books in PDF or EPUB format.

Where can I go if I have a technical question about access codes?

If the book has access codes for online materials, please contact technical support by phone at (099) 656 32 42 (Viber\Telegram) or by email at doroshenko.a@dinternal-education.ua. Please provide your order number, and a manager will help you with activation or troubleshooting. Working hours: Mon-Fri 10:00 a.m. - 6:00 p.m.

What delivery options are available, and how long does delivery take?

Delivery is available throughout Ukraine via Nova Poshta or Ukrposhta. Delivery times: 1–3 days (Nova Poshta), 3–7 days (Ukrposhta). The cost depends on the carrier. Delivery is free for orders over 2000 UAH. Please check the details when placing your order. You can also pick up your order from the nearest ROZETKA store — delivery cost is 49 UAH.

Can I pick up my order myself?

Pickup is available from our store in Kyiv at 14 Mitropolita Andriya Sheptytskoho Street (Dinternal Education office). We are open from 9:00 a.m. to 5:00 p.m. (Mon-Fri). Select this option when placing your order. The product will be reserved for 3–5 days after confirmation of readiness.

Do you deliver to all regions of Ukraine?

Yes, we deliver throughout Ukraine where carriers operate (Nova Poshta, Ukrposhta, Rozetka Delivery).

Is it possible to deliver goods abroad?

No, we do not currently offer international delivery. The store only operates in Ukraine. For international orders, we recommend using shipping services.

What are the terms and conditions for returning or exchanging goods?

Goods of good quality are not subject to exchange or return. Access codes for e-books are generated and sent only after full payment for the order and are not subject to return. The exchange and return service for printed publications does not apply to goods marked “Special Offer.” Books with defects marked “Discounted” are not subject to exchange or return. Exchange is possible only in case of a defect.

What should I do if the goods arrived with a printing defect?

If you find a printing defect within 14 days of purchase, we guarantee a refund even for a book that has already been read. Refunds are only possible upon submission of a completed written application. To do so, please call (073) 344 07 20 or email shop@dinternal-education.ua. Our managers will advise you and help you arrange the return in the most convenient way.