How to write business letters in English

121

17 March 2025

English-learners

Oleksandra Kulish

Book expert

Correspondence in English is a standard way to communicate with partners and clients. It is important to follow a business style and avoid incorrect phrases. Business English simplifies workflows and makes communication more efficient. Let's look at the basic rules for writing official letters in English, including their structure and examples for clear and correct expression of thoughts.

What are the types of business communication?

Formal business letters can be written in different styles, depending on the situation and the relationship between the parties:

Formal is used in official correspondence with partners, government agencies, management, etc. It requires a clear structure, polite wording, and avoidance of abbreviations.
Neutral is used in professional communication between colleagues or partners with whom you have established a trusting but businesslike relationship. It leaves room for a less formal tone.
Informal is used in communication with people you know well, for example, colleagues with whom you have been working for a long time. This type of correspondence allows the use of colloquial expressions and abbreviations.

Business communication can have different levels of formality depending on the situation and the relationship between the parties.

Basic rules of correspondence in English

To write a good business letter, it is important to follow the following principles:

Clarity and logic. Avoid unnecessary details, express your thoughts simply and clearly.
Politeness. Use appropriate phrases even in difficult situations.
Grammar and spelling. Errors in the text are unacceptable, they spoil the impression and reduce the level of trust.
The right tone. Avoid harsh expressions, emotional coloring, and ambiguous wording.
Personalization. Address a specific person, use their name if you know it.
Check before sending. Reread the letter to avoid inaccuracies or mistakes.

You'll definitely need an English dictionary and a business English textbook to help you, as you can find out what words are common to business, informal, and other types of correspondence.

How to write business letters correctly

To compose a business letter, request, complaint, thank you note, or statement, you should use the effective ODAC method:

Opening. For example: "I hope you're doing well. I'd like to talk about..."
Details (the main part). For example: “We have examined your request and determined that...”
Action (expected actions). For example: “Could you please confirm by Wednesday?”
Closing. For example: "Looking forward to your response. Best regards, Ann Richmond."

The ODAC method is a good way to write business letters. It helps you to present the information you need in a clear and logical way.

How to write negative letters correctly

Writing a negative letter is always a challenge. The right approach will help you maintain good relations. It is important to follow certain rules when writing:

Keep a neutral tone. To soften the message, start the letter with a thank you or a positive phrase, even if you have to say no. A bad option: “We can't help you at all.” Better: “Thank you for reaching out to us. After careful consideration, we regret to inform you that we are unable to assist with your request."
Explain the situation clearly, but without going into too much detail. Even in case of refusal, offer possible solutions or interest in future cooperation. Wrong: “We can't do this.” Correct: “While we are unable to move forward at the moment, we would be happy to reconsider the opportunity in the future should circumstances change.”
End on a positive note, as this will help maintain a good relationship: “We appreciate your patience and understanding...”

Properly formatted emails help maintain professional and trusting relationships.

What to avoid in business correspondence

To make your letters, statements, or requests look professional, you should avoid the following

Using abbreviations and slang (“u” instead of “you”);
excessively emotional or harsh tone;
informal greetings in formal letters (“Hey” instead of “Dear Mr. Smith”);
long, difficult to understand sentences;
lack of a subject line in the header;
use of Caps Lock (for example, “PLEASE RESPOND ASAP” may seem rude).

Business correspondence should meet professional standards.

Rules for responding to business emails

Following the rules of etiquette when replying to business emails will help you maintain good relationships. In addition, you can create a positive image and a strong connection with your clients and partners. Here are the basic rules for replying:

Promptness. It is advisable to respond within 24 hours.
Maintain a consistent style. Reply in the same style as the letter you received.
Gratitude for the request. Express gratitude, even if the answer is negative.

Answer all questions clearly. This will help avoid misunderstandings.

Sample business letters to help you in your work

Now let's take a look at examples of business letters in English sent via email.

To confirm a meeting, you can write an email with the recipient's name in square brackets:

Dear [Recipient’s Name],

I wish you well. I am writing to check our planned meet on [date and time], that will happen at [location]. We look ahead to talk about [topic/agenda] and move our working together forward.

Please tell me if any changes or fixes are needed. I can't wait to see you then!

Best,
[Your Name]

An example of an email about sending documents:

Hi [Recipient’s Name],

I trust that you're fine. I am writing to submit the document as requested, [document name], which I have attached for your reference. Please let me know if you need any further information or if there is any problem with the document.

I appreciate your urgent attention to this matter. I await your response shortly.

Best,
[Your Name]

What books from the Dinternal Education store will help you improve your skills

You will find many useful books in the Dinternal Education online store. Pay attention to the Business Partner and Speak Out 3rd edition series. They contain everyday situations and examples. Reading these books will help you develop effective communication skills both at work and in your personal life.

We hope that by following these tips, you will be able to write competent and effective business letters in English. The samples provided in the books will inspire you to write properly formatted letters to clients and partners. This will help you expand your professional contacts and strengthen your business relationships.